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BRW led the effort in the space needs survey, programming and design visioning of a new service center for the Marin County Community Development Agency. The survey included 77 employees in 11 work groups occupying a total of 10,300 square feet on three locations within the Civic Center. Following the completion of the space needs program, the design team focused on the space planning for a series of suites on the third floor, totaling 7,400 square feet of contiguous space. The plan was designed to be completed in multiple phases – Phase 1 and a key to the new vision for the CDA concept is the establishment of a new 2,100 Square foot central Lobby/Customer Service Area.

It consists of a self-help counter, customer waiting area, a continuous service counter for use by multiple departments, a permanent workstation for Finance, temporary workstation to be shared by Public Health and Fire, a small conference room, a large conference room, and an equipment storage room. The balance of the suite will undergo a staged improvement and furniture replacement. It consists of six offices, 36 workstations, large and small conference rooms, a break room and support spaces. The result of this effort is to create a unified and consistent work and service environment that will serve the Marin County CDA and their customers well into the future.